STORE POLICY
Customer Care
At Dressroom, we are committed to providing exceptional customer care and ensuring a positive shopping experience for all our valued customers. Our Customer Care Policy outlines our dedication to addressing your inquiries, concerns, and feedback promptly and effectively.
Contact Channels:
-
WhatsApp Business: You can reach us through the WhatsApp Business numbers provided on our Instagram bio or website.
-
Instagram Direct Messages: Feel free to send us direct messages on our Instagram page. Our team will attend to your messages as soon as possible within our working hours.
-
Email: If you prefer to communicate via email, you can reach out to us at [email protected] We strive to respond to emails promptly during our working hours.
-
Direct Calls: You can also contact us directly by phone during our working hours using the provided contact numbers.
Working Hours:
Our customer care services are available from 9 am to 5 pm, Monday to Saturday. We are closed on Sundays and public holidays. Please note that any messages or inquiries received outside of our working hours will be addressed on the next business day.
Response Time:
We aim to respond to customer messages, whether received through WhatsApp, Instagram, or email, within 24 hours during our working hours. Our dedicated customer care team will assist you with any questions, concerns, or requests you may have.
Issue Resolution: Our priority is to address your concerns and resolve any issues promptly and efficiently. We will work closely with you to understand the problem and find the best possible solution. We value your feedback and will take the necessary steps to ensure your satisfaction.
Feedback and Suggestions:
We greatly appreciate your feedback and suggestions, as they help us improve our products and services. If you have any comments, ideas, or recommendations, please feel free to share them with our customer care team. We value your input and will take your feedback into consideration as we strive to meet and exceed your expectations.
Privacy & Safety
At Dressroom, we respect your privacy and treat all customer interactions with the utmost confidentiality. Any personal information you provide will be handled in accordance with our Privacy Policy, which ensures the protection and secure handling of your data.
Wholesale Inquiries
Thank you for your interest in Dressroom's wholesale offerings. We are delighted to provide a wide range of wholesale options for Kiddies items, women's dresses, and more. To make the wholesale inquiry process seamless and convenient, we offer multiple channels for you to reach out to us.
-
WhatsApp Wholesale Line: For all wholesale inquiries, we have a dedicated WhatsApp Wholesale Line. You can easily access this by clicking on the link provided in our Instagram bio. Simply send us a message through WhatsApp, and our wholesale team will be ready to assist you promptly.
-
Direct Calls: If you prefer to discuss your wholesale needs over a phone call, feel free to contact us directly using the provided contact numbers. Our knowledgeable wholesale team will be available to answer your questions and guide you through the wholesale process.
-
Email: Another option for wholesale inquiries is to send us an email. You can reach us at supportline@dressroomlux.com Please provide detailed information about your wholesale requirements, including the specific products and quantities you are interested in. Our wholesale team will review your inquiry and respond to you promptly.
-
Instagram Direct Messages: You can also send us a Direct Message on Instagram to inquire about our wholesale offerings @dresssroom_marketplace. Simply visit our Instagram profile and send us a message outlining your wholesale requirements. Our wholesale team will assist you with the necessary information and guide you through the process.
At Dressroom, we value our wholesale customers and aim to provide exceptional service. Whether you have specific product inquiries, require pricing details, or need assistance with bulk orders, our dedicated wholesale team is here to support you every step of the way.
We look forward to partnering with you and fulfilling your wholesale needs.
Payment Methods
- Credit / Debit Cards
- Online payment
- Offline/In-Store Payments